Extraordinary customer service from initial contact to purchase of vehicle. Money mgrs Majdi Awad and Brandon Morgan, who takes service to a whole new level. Sales mgrs Brandon Atkins and Kenton Bagger. Sales team making sure we were cared for as we looked (didn't get all names), Glenn stopping to help with specific directions and last but not least our great sales person Kolby Duckett...I expect good customer service but this group, to a person, make you feel like everyone is focused on your... More

Happy Customer

Over a year ago

Kia of Cleveland helped my wife and myself buy 2 New Kia's in one day. Kolby "Duck" Duckett was our sales rep. We never felt any pressure to buy or settle for less car than we wanted. The finance team and General Manager worked with us on financing until we created a deal that fit. They listened to our needs and adapted accordingly. We drove home with a 2021 Seltos S in Mars Orange and a 2021 Soul S in Gravity Gray. Very happy with both cars. Thanks Duck, MajD and General Manager for making us... More

gforce58.rm24

Over a year ago

Such a good experience. Kolby really took the time to help with my options! 10 outta 10 recommend

Ssarmiento96

Over a year ago

My family was looking for either a late model/low mileage minivan to help get around town and back and forth on longer car trips. My wife, who is the primary driver, was also interested in looking at the mid-sized SUV options. I am so glad that we looked into Kia of Cleveland. Chase Perry was eager to show us a few options with the Sedona but also had a 2020 Sorento available. In the midst of the COVID-19 pandemic, the in-person experience in the dealership was good and we didn't feel pressured... More

From Internet to In-Person, Great Experience

Over a year ago

We purchased a Kia Telluride from Kia of Cleveland. We stopped to test drive a Telluride, and Kenton Baggett was the first person we met when pulled into the dealership. He was a new sales person, and was very pleasant and easy to work with. If there was something he could not answer, he got an answer for us. They did not have one on the lot that we wanted. Before we even got home from the dealership, he contacted us with one that was coming in the next week that fit what we were looking for.... More

New Ride

Over a year ago